Ordering FAQ's

  • What forms of Payment Methods do you accept?

    We have three payment methods -
    1. PayPal - Secure internet payment using PayPal. To use PayPal, you need to have an account on PayPal. See http: http://www.paypal.com for more info. Our email address for transaction is - energy@centraldesign.com.au.

    2. Direct Deposit - Depositing direct into our bank account. The bank details are as provided on the website.

    3. Cheque/Money Order -

  • I need a copy of my receipt

    • After you have checked out your items and selected the method of payment, you are asked to confirm the order details. This will bring up a table showing your current and previous order information, if any, and link with the option to view your invoice in either ‘html' or ‘pdf' format. You can then save this file in your personal location.Also, a confirmation email will be sent to the email address provided by you.
  • I didn’t receive a confirmation email

    • It is likely that an incorrect email address may have been entered. Please call us with your order number (click on the ‘Order History' to view your order number and order details table) and we will confirm that your order has been placed.
  • How will my order be delivered and when will I receive it?

    • All orders are shipped by Express Post and should be delivered within 1-3 business days.
  • What if I want to cancel my order?

    • Orders placed via our online store cannot be cancelled online. To cancel orders, please contact us either by FAX or email on energy@centraldesign.com.au.
  • My order hasn’t arrived. How do I track it?

    • In case of delay, contact us by telephone, FAX or email and we can provide you with the tracking number.
    • If ordered through PayPal, when shipped, the tracking number will be provided in the shipping details.
  • Defective products

    • CDE must be notified of defective products within 30 days of receipt of the item.
  • Can I remove orders from my shopping cart or do I need to start over?

    • You can remove items from your shopping cart. To view your shopping cart, click on the "View Cart" link at the top of the page. Check the boxes next to the items you wish to remove, and then click "Update Cart".
  • Can you store my personal information so I don’t have to re-enter my information when placing an order?

    • Yes. After you register online, your billing and shipping information is stored on our secure server which saves you time during checkout. To get started, click "Login" on top right of the page, sign in when prompted to do so and access your account details.
  • What kind of information do you collect?

    • We collect information, such as your name, e-mail and postal addresses that you provide to us when you create an account to place an order or when you participate in a contest, promotion or survey.
  • How do you use my information?

    • When you make a purchase, we use your information to process your order. We also will send you e-mails to confirm your order and may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
  • How do I access my information? How do I change or delete my information?

    • You can review, change or delete your personal information provided to us through our Web site. To access your information online, simply click "Login" at the top or bottom of any page, sign in when prompted to do so and you'll be able to edit your personal information.
  • Privacy Policy :

    Central Design and Engineering is committed to protecting your privacy. When a customer subscribes to an online information service of CDE, they may be required to give basic contact information such as a name and email address. This information is collected in an effort to improve our customers' shopping experience, to communicate contests, advertising materials etc. We understand that we must maintain and use the customer information responsibly. We do not sell or rent information provided to any third parties online.

  • Pricing Disclaimer :

    All pricing subject to change. For all products, prices and offers, CDE reserves the right to make adjustments due to changing market conditions, manufacturer price changes and other extenuating circumstances.

  • Use of Cookies

    A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site. We use cookies to gather information on how people use our website and to help us to know what they find interesting and useful on our website. The cookies do not recognize any personal information about individual visitors to the site. Most of the web browsers are set to accept cookies. However, you may refuse cookies by turning them off in your browser.
 
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